| Centrally situated in the heart of South-western
Ontario, North by Northwest is in the business of outfitting the
outdoor enthusiast. Whether you are a weekend hiker, or a worldwide
traveller, North by Northwest is committed to providing the best
in seasonal travel clothing, footwear, outerwear and accessories.
North by Northwest is an expert source for
outdoor winter protection. Our product assortment includes such
reputable names as The North Face, Sierra Designs, Marmot, Sorel,
Canada Goose, and Columbia Sportswear. When we make the following
statement, Winter…It’s Our Business, we mean it and
our product assortment proves it.
Return Policies of North by Northwest
North by Northwest is proud of the merchandise it sells. Our return
policy is as follows, PLEASE KEEP YOUR RECEIPTS. Refund or exchanges
will be offered on goods returned in original condition, within
14 days, with receipt.
ALL INTERNET SALES MUST BE AUTHORIZED BEFORE A RETURN IS MADE.
PLEASE EMAIL YOUR REQUEST TO fairview@northbynorthwest.net
or call us at 519-893-6098
AFTER RECEIVING YOUR RETURN AUTHORIZATION NUMBER, PLEASE RETURN YOUR GOODS VIA CANADA POST OR THE US POSTAL SERVICE ONLY.
- ALL OTHER COURIER METHODS ARE UNACCEPTABLE AND WILL BE REFUSED.
- RETURN VIA GROUND SERVICE ONLY.
- DO NOT USE ANY EXPRESS SERVICES OFFERED BY CANADA POST OR THE US POSTAL SERVICE.
- INSURE YOUR PARCEL APPROPRIATELY.
MANUFACTURERS WARRANTIES:
At the manufacturers discretion, we will either: REPAIR REPLACE
or CREDIT YOUR PURCHASE.
Please note that the cost of returning goods is the responsibility
of the purchaser. For more information on this policy, please contact
fairview@northbynorthwest.net
Privacy Policies of North by Northwest
At North by Northwest your privacy and information security is our utmost concern. All information and
communications shared with us is considered privileged. We will never share, transmit or sell your personal
information with any third party. North by Northwest provides you with a safe and secure shopping experience.
Our shopping cart functions are encrypted and secure using Secure Sockets Layer (SSL) protocol. Please never
transmit any personal information to us via non secure methods.
Personal Information
All personal information shared with North by Northwest will be used to verify orders and credit card/payment
information. This information will also be used to ensure prompt and accurate delivery of the purchase to you.
North by Northwest reserves the right to use personal information to statistically examine their customer base
and business performance. Our goal is to provide the best in consumer service and available product assortment.
North by Northwest strictly controls access to your personal information. Employees are forbidden to share or
transmit this information with any outside individuals or organizations. Personal information is securely stored
and protected. To comply with law, North by Northwest will co-operate with law enforcement officials. Any stored
personal or account information gathered by North by Northwest may be shared with these officials in an
investigation.
Consent
By using North by Northwest.net or North by Northwest.ca, you are consenting to the collection
and use of personal and account information by 913675 Ontario Inc., operating as North by Northwest.
Contact us Regarding Privacy
If you have any questions regarding our website privacy policy please contact us at:
fairview@northbynorthwest.net
By mail you may reach us at:
North by Northwest
2960 Kingsway Dr.
Kitchener , Ontario
N2C 1X1
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