Return Policies of North by Northwest North by Northwest is proud of the merchandise it sells. Our return policy is as follows, PLEASE KEEP YOUR RECEIPTS. Refund or exchanges will be offered on goods returned in original condition, within 14 days, with receipt. ALL INTERNET SALES MUST BE AUTHORIZED BEFORE A RETURN IS MADE. PLEASE EMAIL YOUR REQUEST TO fairview@northbynorthwest.net or call us at 519-893-6098 AFTER RECEIVING YOUR RETURN AUTHORIZATION NUMBER, PLEASE RETURN YOUR GOODS VIA CANADA POST OR THE US POSTAL SERVICE ONLY. ALL OTHER COURIER METHODS ARE UNACCEPTABLE AND WILL BE REFUSED. RETURN VIA GROUND SERVICE ONLY. DO NOT USE ANY EXPRESS SERVICES OFFERED BY CANADA POST OR THE US POSTAL SERVICE. INSURE YOUR PARCEL APPROPRIATELY. Manufacturer's Warranty At the manufacturers discretion, we will either: REPAIR REPLACE or CREDIT YOUR PURCHASE. Please note that the cost of returning goods is the responsibility of the purchaser. For more information on this policy, please contact fairview@northbynorthwest.net Privacy Policies of North by Northwest At North by Northwest your privacy and information security is our utmost concern. All information and communications shared with us is considered privileged. We will never share, transmit or sell your personal information with any third party. North by Northwest provides you with a safe and secure shopping experience. Our shopping cart functions are encrypted and secure using Secure Sockets Layer (SSL) protocol. Please never transmit any personal information to us via non secure methods. Personal Information All personal information shared with North by Northwest will be used to verify orders and credit card/payment information. This information will also be used to ensure prompt and accurate delivery of the purchase to you. North by Northwest reserves the right to use personal information to statistically examine their customer base and business performance. Our goal is to provide the best in consumer service and available product assortment. North by Northwest strictly controls access to your personal information. Employees are forbidden to share or transmit this information with any outside individuals or organizations. Personal information is securely stored and protected. To comply with law, North by Northwest will co-operate with law enforcement officials. Any stored personal or account information gathered by North by Northwest may be shared with these officials in an investigation. Consent By using North by Northwest.net or North by Northwest.ca, you are consenting to the collection and use of personal and account information by 913675 Ontario Inc., operating as North by Northwest. Contact us Regarding Privacy   If you have any questions regarding our website privacy policy please contact us at fairview@northbynorthwest.net By mail you may reach us at: North by Northwest 2960 Kingsway Dr. Kitchener , Ontario N2C 1X1